Most Frequently Asked Questions~!

1. How to use Mobile web

A. Open your mobile web browser, visit mobile.linkglobe.net, input your username/password, after login, you will able to put your number as for example: country+areacode & phone number , 440145612348 (dont put + or 00 or 0 in front), and put your destination dial number, and simply click the green dial icon, wait and answer the call, and again wait the call will be connected to your destination dialed number, talk and press red icon or close your call session.

2. How to use Web VoIP

A. Login to your account, select the second icon by clicking on it, keep in mind that if you are using Microsoft Internet Explorer ( Any version ), then you can only use this tool, any other browsers (not supported Firefox, Opera) will not work.

When it ask to install please do agree, because its a small size software allowing to make your call session.

If you have more inquery, please write us.

3. How to use PC VoIP

A. Login to your account, or from the page http://billing1.linkglobe.net/lgweb/pcvoip.php
you can download the messenger and install it under Windows platform, and after launching the program, insert your username and password, and put dialing number and click green icon to make a call.

4. How to use Mobile VoIP

A. Still under construction. Coming soon.

5. How to use Call Back

A. Call back have 3 modules.

- you can use PC callback messenger
- you can use Mobile web link
- you can use Web call back from your own account

You can login to your account and then simply select number 4 icon, where you will see 8 sessions, any one of those put your number and calling to number , then click connect, wait it will call the number and show progress, and then wait till the call gets connected.

6. How to use Calling card

A. Find your calling card pin from your account, ask us for the ddi number. If you have more inquery, please write us.

7. How to Sign UP

A. Visit www.linkglobe.net > select Sign up, insert your mobile number with countrycode+area code & number , insert your email address, insert your password, select the currency and finally click GO.

Check your email, in few minutes, note your 4 digit confirmation code.

Click from www.linkglobe.net > login > insert your username/password > it will ask your 4 digit confirmation, insert that code, if match you are successfully signed up.

8. How to Sign up for reseller

A. Send us your company details, main contact, your interest & your inquery. After validation we can start the procedure.

9. How to Sign up for wholesale

A. Send us your company details, main contact, your interest & your inquery. After validation we can start the procedure.

10. Where to find rates

A. From front page > go to Rate plane > there are web customers rates also resellers & wholesale rates.

11. How to request for support

A. After sign up you will have help link, all are described there.

12. Where to make contact for help

A. After sign up you will have help link.

13. How to charge or top up my balance

A. After login to your account, click Buy Credit > Select amount > Click Go, you will be forwarded to payment server.

After your payment received you will get Freedays, and you will see few minutes later your balance is updated.

14. I have voice problem

A. Voice problem could be related with your Internet and Router. The same account you can visit some where from cyber cafe to make test, you will find the answer.

15. I have a one way voice

A. This is caused because of your internet and router too. To fix this problem we suggest from your router make DMZ or NAT for your computer ip address, and make your computer ip address static. So that all the packets from the server can routed to your PC.

16. What are the more services

A. This are the services for business customers, where they can purchase hardwares from us to extend there network. If you have more inquery, please write us.

17. How to setup my VoIP phone adapter

A. Please read this page. (if the model of your device is not listed, please browser google.com, with your model name. )

18. What is best quality ? My VoIP or My Pstn or My Mobile ?

A. PRI (Primary Rate Interface) is a telecommunication standard used in the Integrated Services Digital Network or ISDN, for carrying multiple DS0 voice and data transmissions between two physical locations. PRI was developed specifically for industrial or large quantity users. PRI is an industrial ISDN line while the Basic Rate Interface, or BRI, is used to cater to home and small enterprises.

A PRI channel should be about the same quality as a G711 SIP/VoIP channel. They both use the same amount of data bandwidth but PRI is basically uncompressed and therefore works with modems and faxes far better. G711 uses data compression effectivly reducing the resolution of the amplitude by using a logrithmic scale. Its not so good for faxes and modems which rely on this but in theory you get a wider frequency
response although it is debatible whether this will be noticeable.

We allow you the quality of VoIP service equivalent to your experience with PSTN/ISDN/Mobile.